{"id":648,"date":"2025-11-05T21:10:55","date_gmt":"2025-11-05T21:10:55","guid":{"rendered":"https:\/\/staging.dmx1step.com\/?page_id=648"},"modified":"2025-11-19T20:18:15","modified_gmt":"2025-11-19T20:18:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.dmx1step.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Preguntas frecuentes<\/h1>\n\n\n\n
Encuentre respuestas a preguntas comunes sobre DMX 1-STEP 2.0<\/div>\n<\/div>\n<\/section>\n\n\n\n
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Descripci\u00f3n general del producto<\/h3>\n\n\n\n
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\u00bfQu\u00e9 es DMX 1-Step 2.0\u2122?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-Step 2.0\u2122 es una avanzada capa base con barrera de vapor que separa el suelo acabado del hormig\u00f3n fr\u00edo y h\u00famedo, protegi\u00e9ndolo de los da\u00f1os causados por la humedad.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfC\u00f3mo funciona el dise\u00f1o de hoyuelos?<\/div><\/path><\/svg><\/span><\/div>
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El exclusivo patr\u00f3n de hoyuelos crea un espacio de aire entre el subsuelo y el suelo acabado. Esto permite que la humedad se evapore de forma natural, al tiempo que proporciona aislamiento t\u00e9rmico. El dise\u00f1o evita la aparici\u00f3n de moho y mantiene los suelos m\u00e1s c\u00e1lidos.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfQu\u00e9 tipos de suelos puedo utilizar con DMX 1-Step 2.0\u2122?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-Step 2.0\u2122 es compatible con suelos de vinilo (\u22655 mm), suelos laminados y suelos de madera noble.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfEn qu\u00e9 se diferencia de los contrapisos tradicionales?<\/div><\/path><\/svg><\/span><\/div>
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A diferencia de las almohadillas de corcho o espuma que retienen la humedad, DMX 1-Step 2.0\u2122 cuenta con un dise\u00f1o patentado de hoyuelos que permite que el vapor se evapore de forma natural, lo que ayuda a prevenir la acumulaci\u00f3n de moho y hongos.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfEs impermeable o resistente al agua?<\/div><\/path><\/svg><\/span><\/div>
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Es 100 % impermeable y act\u00faa como una barrera de vapor duradera entre la losa de hormig\u00f3n y el suelo.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfSe puede utilizar en s\u00f3tanos o zonas subterr\u00e1neas?<\/div><\/path><\/svg><\/span><\/div>
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S\u00ed, est\u00e1 dise\u00f1ado espec\u00edficamente para entornos subterr\u00e1neos o propensos a la humedad, como los s\u00f3tanos.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfEmite olores o compuestos org\u00e1nicos vol\u00e1tiles (COV)?<\/div><\/path><\/svg><\/span><\/div>
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No. DMX 1-Step 2.0\u2122 no contiene COV, lo que garantiza que no se produzcan emisiones gaseosas ni olores qu\u00edmicos, lo que se traduce en una calidad del aire interior m\u00e1s saludable.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfCuenta con alguna certificaci\u00f3n o norma de ensayo?<\/div><\/path><\/svg><\/span><\/div>
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S\u00ed. DMX 1-Step 2.0\u2122 ha sido sometido a pruebas independientes en m\u00faltiples categor\u00edas y cumple o supera todos los est\u00e1ndares relevantes del sector.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfQu\u00e9 grosor tiene DMX 1-Step 2.0\u2122?<\/div><\/path><\/svg><\/span><\/div>
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Tiene un grosor de 4 mm.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfCu\u00e1l es la composici\u00f3n del material?<\/div><\/path><\/svg><\/span><\/div>
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Fabricado con resina 100 % virgen y espuma de c\u00e9lula cerrada, lo que le confiere resistencia, durabilidad y resistencia a la humedad a largo plazo.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Preparaci\u00f3n de la superficie e instalaci\u00f3n<\/h3>\n\n\n\n
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\u00bfNecesito madera contrachapada u OSB con DMX 1-Step 2.0\u2122?<\/div><\/path><\/svg><\/span><\/div>
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\u00a1No! Esa es una de las principales ventajas de DMX 1-STEP 2.0\u2122. A diferencia de los m\u00e9todos tradicionales, no es necesario utilizar contrachapado ni tableros OSB como base. Esto ahorra tiempo, mano de obra y costes de material.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfNecesito un subsuelo debajo de DMX 1-Step 2.0\u2122?<\/div><\/path><\/svg><\/span><\/div>
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No. Se instala directamente sobre hormig\u00f3n limpio y nivelado (con una tolerancia de \u215b pulgada por cada 10 pies), sin necesidad de subsuelo.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfQu\u00e9 herramientas necesito?<\/div><\/path><\/svg><\/span><\/div>
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Todo lo que necesitas es un c\u00fater o unas tijeras. Cada rollo incluye una cinta de uni\u00f3n DMX y 10 cu\u00f1as DMX Easy Shims para mayor comodidad.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfDebo dejar un espacio de dilataci\u00f3n en el per\u00edmetro?<\/div><\/path><\/svg><\/span><\/div>
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S\u00ed. Deje un espacio de \u00bc de pulgada entre la membrana y la pared, siguiendo los requisitos de espacio de expansi\u00f3n del fabricante de su suelo.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfC\u00f3mo uno dos piezas? \u00bfDeben superponerse?<\/div><\/path><\/svg><\/span><\/div>
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Junte los bordes uno al lado del otro, sin superponerlos. Una las juntas con la cinta de uni\u00f3n DMX suministrada.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfQu\u00e9 pasa si se me acaba la cinta adhesiva DMX?<\/div><\/path><\/svg><\/span><\/div>
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Si se te acaba, utiliza una cinta impermeable al vapor, disponible en la mayor\u00eda de ferreter\u00edas.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfQu\u00e9 lado queda hacia arriba?<\/div><\/path><\/svg><\/span><\/div>
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Inst\u00e1lelo con la parte con hoyuelos hacia abajo, o recuerde la regla r\u00e1pida: \u00abEl lado azul mira hacia el cielo\u00bb.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfSe puede utilizar sobre hormig\u00f3n con grietas?<\/div><\/path><\/svg><\/span><\/div>
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S\u00ed, para grietas de hasta 1\u204416 pulgadas (1,5 mm). Rellene las grietas m\u00e1s grandes con un compuesto adecuado para reparar hormig\u00f3n antes de la instalaci\u00f3n.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfC\u00f3mo corto y ajusto alrededor de postes o esquinas?<\/div><\/path><\/svg><\/span><\/div>
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Utilice un c\u00fater para recortar y ajustar la membrana cuidadosamente alrededor de los obst\u00e1culos.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfEs compatible con la calefacci\u00f3n por suelo radiante?<\/div><\/path><\/svg><\/span><\/div>
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Consulte al fabricante de su sistema de calefacci\u00f3n radiante para confirmar la compatibilidad.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfCu\u00e1nto tiempo despu\u00e9s de colocar DMX 1-Step 2.0\u2122 se puede instalar el suelo?<\/div><\/path><\/svg><\/span><\/div>
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Inmediatamente, es una membrana de colocaci\u00f3n libre que no requiere tiempo de curado ni secado.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfQu\u00e9 son los DMX Easy Shims\u2122?<\/div><\/path><\/svg><\/span><\/div>
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Cada rollo incluye 10 cu\u00f1as autonivelantes GRATIS que ayudan a corregir peque\u00f1os desniveles e imperfecciones en el subsuelo. Garantizan una superficie perfectamente plana para el suelo acabado.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Rendimiento y ventajas<\/h3>\n\n\n\n
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\u00bfCu\u00e1nto m\u00e1s c\u00e1lidos ser\u00e1n mis suelos?<\/div><\/path><\/svg><\/span><\/div>
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Pruebas independientes demuestran que DMX 1-STEP 2.0\u2122 puede aumentar la temperatura del suelo hasta 12 \u00b0F. El aislamiento t\u00e9rmico (valor R de 3,5 por pulgada) mantiene los suelos agradables durante todo el a\u00f1o.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfEvitar\u00e1 la aparici\u00f3n de moho?<\/div><\/path><\/svg><\/span><\/div>
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El dise\u00f1o con hoyuelos permite que la humedad se evapore de forma natural en lugar de quedar atrapada. Esto reduce significativamente la posibilidad de que se forme moho debajo del suelo.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfC\u00f3mo se compara con la competencia?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-STEP 2.0\u2122 ofrece una protecci\u00f3n superior contra la humedad, aislamiento t\u00e9rmico y no requiere madera contrachapada adicional. Incluye cu\u00f1as y cinta adhesiva gratuitas, y viene con una garant\u00eda integral de 25 a\u00f1os, ventajas que la competencia no suele ofrecer.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfQu\u00e9 es el valor R?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-STEP 2.0\u2122 tiene un valor R de 3,5 por pulgada de grosor, lo que proporciona excelentes propiedades de aislamiento t\u00e9rmico que mantienen sus suelos m\u00e1s c\u00e1lidos y c\u00f3modos.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Garant\u00eda y asistencia t\u00e9cnica<\/h3>\n\n\n\n
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\u00bfQu\u00e9 cubre la garant\u00eda de 25 a\u00f1os?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-Step 2.0 incluye una garant\u00eda integral de 25 a\u00f1os. Si se produce un fallo en el suelo debido a un defecto verificado en la capa base, DMX sustituir\u00e1 tanto la capa base como la zona del suelo afectada.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfDMX 1-STEP 2.0\u2122 cuenta con la certificaci\u00f3n NALFA?<\/div><\/path><\/svg><\/span><\/div>
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\u00a1S\u00ed! DMX 1-STEP 2.0\u2122 cuenta con la certificaci\u00f3n de la Asociaci\u00f3n Norteamericana de Suelos Laminados (NALFA) y cumple con todos los est\u00e1ndares de calidad y rendimiento del sector.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfD\u00f3nde puedo comprar DMX 1-STEP 2.0\u2122?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-Step 2.0\u2122 est\u00e1 disponible en todo Canad\u00e1 (en tiendas f\u00edsicas y online) y en EE. UU. (solo online). Visita esta p\u00e1gina para obtener m\u00e1s informaci\u00f3n.<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00bfC\u00f3mo puedo ponerme en contacto con el servicio de atenci\u00f3n al cliente?<\/div><\/path><\/svg><\/span><\/div>
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Puede ponerse en contacto con nuestro equipo de asistencia a trav\u00e9s del formulario de contacto de nuestro sitio web, llamando a nuestro n\u00famero gratuito 1-855-501-7837 o enviando un correo electr\u00f3nico a customerservice@dmxmembranes.com.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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\u00bfTodav\u00eda tienes preguntas?<\/h1>\n\n\n\n
Nuestro equipo est\u00e1 aqu\u00ed para ayudarte con cualquier pregunta sobre DMX 1-Step 2.0
<\/a><\/div>\n\n\n\n
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