{"id":648,"date":"2025-11-05T21:10:55","date_gmt":"2025-11-05T21:10:55","guid":{"rendered":"https:\/\/staging.dmx1step.com\/?page_id=648"},"modified":"2025-11-19T20:18:15","modified_gmt":"2025-11-19T20:18:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.dmx1step.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Foire aux questions<\/h1>\n\n\n\n
Trouvez les r\u00e9ponses aux questions courantes sur DMX 1-Step 2.0<\/div>\n<\/div>\n<\/section>\n\n\n\n
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Pr\u00e9sentation du produit<\/h3>\n\n\n\n
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Qu’est-ce que DMX 1-Step 2.0\u2122 ?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-Step 2.0\u2122 est une sous-couche pare-vapeur avanc\u00e9e qui s\u00e9pare votre rev\u00eatement de sol fini du b\u00e9ton froid et humide, le prot\u00e9geant ainsi des dommages li\u00e9s \u00e0 l’humidit\u00e9.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Comment fonctionne le design \u00e0 fossettes ?<\/div><\/path><\/svg><\/span><\/div>
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Le motif unique en alv\u00e9oles cr\u00e9e un espace d’air entre votre sous-plancher et le rev\u00eatement de sol fini. Cela permet \u00e0 l’humidit\u00e9 de s’\u00e9vaporer naturellement tout en assurant une isolation thermique. Cette conception emp\u00eache la formation de moisissures et garde vos sols plus chauds.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Quels types de rev\u00eatements de sol puis-je utiliser avec DMX 1-Step 2.0\u2122 ?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-Step 2.0\u2122 est compatible avec les planchers en vinyle (\u22655 mm), les planchers stratifi\u00e9s et les planchers en bois franc d’ing\u00e9nierie.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

En quoi est-ce diff\u00e9rent des sous-couches traditionnelles ?<\/div><\/path><\/svg><\/span><\/div>
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Contrairement aux coussinets en li\u00e8ge ou en mousse qui retiennent l’humidit\u00e9, DMX 1-Step 2.0\u2122 est dot\u00e9 d’un design brevet\u00e9 \u00e0 alv\u00e9oles qui permet \u00e0 la vapeur de s’\u00e9vaporer naturellement, contribuant ainsi \u00e0 pr\u00e9venir la formation de moisissures.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Est-il \u00e9tanche ou r\u00e9sistant \u00e0 l’eau ?<\/div><\/path><\/svg><\/span><\/div>
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Il est 100 % imperm\u00e9able et agit comme un pare-vapeur durable entre la dalle de b\u00e9ton et votre rev\u00eatement de sol.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Peut-il \u00eatre utilis\u00e9 dans les sous-sols ou les zones en sous-sol ?<\/div><\/path><\/svg><\/span><\/div>
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Oui, il est sp\u00e9cialement con\u00e7u pour les environnements souterrains ou sujets \u00e0 l’humidit\u00e9, tels que les sous-sols.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

\u00c9met-il des odeurs ou des COV ?<\/div><\/path><\/svg><\/span><\/div>
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Non. DMX 1-Step 2.0\u2122 est exempt de COV, ce qui garantit l’absence d’\u00e9missions gazeuses ou d’odeurs chimiques pour une qualit\u00e9 de l’air int\u00e9rieur plus saine.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Existe-t-il des certifications ou des normes d’essai ?<\/div><\/path><\/svg><\/span><\/div>
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Oui. DMX 1-Step 2.0\u2122 a \u00e9t\u00e9 test\u00e9 de mani\u00e8re ind\u00e9pendante dans plusieurs cat\u00e9gories et satisfait ou d\u00e9passe toutes les normes industrielles pertinentes.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Quelle est l’\u00e9paisseur du DMX 1-Step 2.0\u2122 ?<\/div><\/path><\/svg><\/span><\/div>
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Il a une \u00e9paisseur de 4 mm.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Quelle est la composition du mat\u00e9riau ?<\/div><\/path><\/svg><\/span><\/div>
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Fabriqu\u00e9 \u00e0 partir de r\u00e9sine 100 % vierge et de mousse \u00e0 cellules ferm\u00e9es, ce qui lui conf\u00e8re une r\u00e9sistance, une durabilit\u00e9 et une imperm\u00e9abilit\u00e9 \u00e0 long terme.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Pr\u00e9paration De La Surface Et Installation<\/h3>\n\n\n\n
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Ai-je besoin de contreplaqu\u00e9 ou d’OSB avec DMX 1-Step 2.0\u2122 ?<\/div><\/path><\/svg><\/span><\/div>
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Non ! C’est l’un des principaux avantages du DMX 1-STEP 2.0\u2122. Contrairement aux m\u00e9thodes traditionnelles, vous n’avez pas besoin de contreplaqu\u00e9 ou de sous-couche OSB. Cela permet d’\u00e9conomiser du temps, de la main-d’\u0153uvre et des co\u00fbts de mat\u00e9riaux.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Ai-je besoin d’une sous-couche sous DMX 1-Step 2.0\u2122 ?<\/div><\/path><\/svg><\/span><\/div>
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Non. Il s’installe directement sur du b\u00e9ton propre et plat (avec une tol\u00e9rance de 3 mm sur 3 m), sans sous-plancher
n\u00e9cessaire.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

De quels outils ai-je besoin ?<\/div><\/path><\/svg><\/span><\/div>
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Un couteau utilitaire ou des ciseaux suffisent. Chaque rouleau comprend un rouleau de ruban adh\u00e9sif DMX Joining Tape et 10 cales DMX Easy Shims pour plus de commodit\u00e9.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Dois-je laisser un joint de dilatation sur le pourtour ?<\/div><\/path><\/svg><\/span><\/div>
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Oui. Laissez un espace de 6 mm entre la membrane et le mur, conform\u00e9ment aux exigences du fabricant de votre rev\u00eatement de sol en mati\u00e8re de joints de dilatation.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Comment assembler deux pi\u00e8ces ? Doivent-elles se chevaucher ?<\/div><\/path><\/svg><\/span><\/div>
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Placez les bords c\u00f4te \u00e0 c\u00f4te, sans les superposer. Assemblez les joints \u00e0 l’aide du ruban adh\u00e9sif DMX fourni.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Que faire si je n’ai plus de ruban adh\u00e9sif DMX ?<\/div><\/path><\/svg><\/span><\/div>
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Si vous en manquez, utilisez un ruban pare-vapeur disponible dans la plupart des quincailleries.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Quel c\u00f4t\u00e9 est tourn\u00e9 vers le haut ?<\/div><\/path><\/svg><\/span><\/div>
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Installez le c\u00f4t\u00e9 alv\u00e9ol\u00e9 vers le bas, ou retenez la r\u00e8gle rapide : \u00ab Le c\u00f4t\u00e9 bleu est tourn\u00e9 vers le ciel. \u00bb<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Peut-il passer sur du b\u00e9ton fissur\u00e9 ?<\/div><\/path><\/svg><\/span><\/div>
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Oui, pour les fissures jusqu’\u00e0 1\u204416 pouce (1,5 mm). Remplissez les fissures plus importantes avec un compos\u00e9 de r\u00e9paration pour b\u00e9ton appropri\u00e9 avant l’installation.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Comment couper et ajuster autour des poteaux ou des coins ?<\/div><\/path><\/svg><\/span><\/div>
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Utilisez un couteau utilitaire pour d\u00e9couper et ajuster la membrane proprement autour des obstacles.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Est-il compatible avec le chauffage par le sol ?<\/div><\/path><\/svg><\/span><\/div>
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Consultez le fabricant de votre syst\u00e8me de chauffage par rayonnement pour v\u00e9rifier la compatibilit\u00e9.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Combien de temps apr\u00e8s la pose de DMX 1-Step 2.0\u2122 peut-on installer un rev\u00eatement de sol ?<\/div><\/path><\/svg><\/span><\/div>
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Il s’agit d’une membrane \u00e0 pose libre qui ne n\u00e9cessite aucun temps de durcissement ou de s\u00e9chage.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Que sont les DMX Easy Shims\u2122 ?<\/div><\/path><\/svg><\/span><\/div>
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Chaque rouleau comprend 10 cales autonivelantes GRATUITES qui permettent de corriger les l\u00e9g\u00e8res irr\u00e9gularit\u00e9s et imperfections de votre sous-plancher. Elles garantissent une surface parfaitement plane pour votre rev\u00eatement de sol fini.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Performances Et Avantages<\/h3>\n\n\n\n
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De combien mes sols seront-ils plus chauds ?<\/div><\/path><\/svg><\/span><\/div>
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Des tests ind\u00e9pendants montrent que DMX 1-STEP 2.0\u2122 peut augmenter la temp\u00e9rature du sol jusqu’\u00e0 12 \u00b0F. L’isolation thermique (valeur R de 3,5 par pouce) maintient les sols confortables tout au long de l’ann\u00e9e.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Cela emp\u00eachera-t-il la formation de moisissures ?<\/div><\/path><\/svg><\/span><\/div>
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La conception alv\u00e9ol\u00e9e permet \u00e0 l’humidit\u00e9 de s’\u00e9vaporer naturellement plut\u00f4t que de rester emprisonn\u00e9e. Cela r\u00e9duit consid\u00e9rablement le risque de formation de moisissures sous votre rev\u00eatement de sol.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Comment se positionne-t-il par rapport \u00e0 ses concurrents ?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-STEP 2.0\u2122 offre une protection sup\u00e9rieure contre l’humidit\u00e9, une isolation thermique et ne n\u00e9cessite pas de contreplaqu\u00e9 suppl\u00e9mentaire. Il comprend des cales et du ruban adh\u00e9sif gratuits et b\u00e9n\u00e9ficie d’une garantie compl\u00e8te de 25 ans, des avantages que les concurrents n’offrent g\u00e9n\u00e9ralement pas.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Qu’est-ce que la valeur R ?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-STEP 2.0\u2122 a une valeur R de 3,5 par pouce d’\u00e9paisseur, offrant d’excellentes propri\u00e9t\u00e9s d’isolation thermique qui gardent vos sols plus chauds et plus confortables.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Garantie Et Assistance<\/h3>\n\n\n\n
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Que couvre la garantie de 25 ans ?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-Step 2.0 comprend une garantie compl\u00e8te de 25 ans. Si un d\u00e9faut du rev\u00eatement de sol est d\u00fb \u00e0 un d\u00e9faut av\u00e9r\u00e9 de la sous-couche, DMX remplacera \u00e0 la fois la sous-couche et la partie du rev\u00eatement de sol concern\u00e9e.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

DMX 1-STEP 2.0\u2122 est-il certifi\u00e9 NALFA ?<\/div><\/path><\/svg><\/span><\/div>
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Oui ! DMX 1-STEP 2.0\u2122 est certifi\u00e9 par la North American Laminate Flooring Association (NALFA) et r\u00e9pond \u00e0 toutes les normes industrielles en mati\u00e8re de qualit\u00e9 et de performance.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

O\u00f9 puis-je acheter DMX 1-STEP 2.0\u2122 ?<\/div><\/path><\/svg><\/span><\/div>
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DMX 1-Step 2.0\u2122 est disponible partout au Canada (en magasin et en ligne) et aux \u00c9tats-Unis (en ligne uniquement). Visitez cette page pour en savoir plus.<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n

Comment puis-je contacter le service client\u00e8le ?<\/div><\/path><\/svg><\/span><\/div>
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Vous pouvez contacter notre \u00e9quipe d’assistance via le formulaire de contact de notre site Web, ou appeler notre num\u00e9ro gratuit au 1-855-501-7837 ou envoyer un e-mail \u00e0 customerservice@dmxmembranes.com.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Vous avez encore des questions ?<\/h1>\n\n\n\n
Notre \u00e9quipe est l\u00e0 pour r\u00e9pondre \u00e0 toutes vos questions concernant DMX 1-Step 2.0
<\/a><\/div>\n\n\n\n
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